Sub-accounts in the customer portal: give your team and IT partner access

A sub-account gives a colleague, your accountant or your IT partner their own login for the LJPc customer portal, with exactly the permissions they need. You create sub-accounts from the main account, under My account on the Sub-accounts tab. A sub-account works with the domains, websites, invoices and subscriptions of the main account, so everything stays together in one place.

Main account and sub-accounts: how they fit together

• The main account is the account you signed up with at LJPc hosting. All your services, subscriptions and invoices belong to it.
• A sub-account is an extra login under that main account, with its own email address, its own password and its own second sign-in step. It sees the services of the main account, limited to the parts you give it permission for.
• Managing sub-accounts is done from the main account. A sub-account cannot create other sub-accounts.

If you see the Sub-accounts tab under My account, you are signed in with the main account.

Why each person should have their own login

Your whole team can share one login, but a sub-account per person gives you more control:

• Everyone confirms their sign-in on their own phone, passkey or mailbox. With a shared login, the sign-in code always lands in the same mailbox.
• You give each person the permissions that fit their role: your accountant sees the invoices, your IT partner sees the websites and DNS.
• When someone leaves, you remove only their login. The rest of the team keeps working with their own password.
• The main account sees every ticket, including those your colleagues created with their sub-account.

How to add a sub-account

1. Sign in at portal.ljpc.nl with the main account.
2. Click your name in the top right corner and choose My account.
3. Open the Sub-accounts tab and click New sub-account.
4. Enter a name, an email address and a password of at least 8 characters. The new user signs in with that email address.
5. Under Permissions, tick everything this person is allowed to do (see the table below). Select all and Deselect all switch everything on or off at once.
6. Click Save. The sub-account now appears in the list and can sign in right away.

Then let your colleague know the account is ready and which email address it uses. There is no need to share a password: your colleague clicks Forgot password? on the sign-in page, enters the sub-account's email address and chooses their own password. On the first sign-in, the portal asks for the code from the email and then offers to set up a passkey or authenticator app, in the same way as for the main account. See signing in to the customer portal for the details.

Each email address belongs to one account. If the portal says the address is already in use, someone already has their own account with us under that address. Pick a different address for the sub-account.

Which permissions can you give?

The Permissions list only shows the permissions the main account has itself: a sub-account never gets more than the main account. Permissions apply to the whole account. With View domains, someone sees all domains and websites of the main account, not a single website.

If the main account has extra permissions, such as Manage spam filter or Migrate email, they appear in the list too and you can pass them on. Every user manages their own name, password, passkeys and authenticator app under My account.

What a sub-account sees, and what stays with the main account

Emails about invoices, quotes and subscriptions go to the main account. To have them sent to your accountant or finance team, sign in with the main account, open My account, go to the Notifications tab and enter the right email address. You can add several addresses, separated by a comma. See notification settings in the customer portal for which email goes where and what a sub-account receives. For paying invoices, see paying invoices in the customer portal.

Giving your IT partner or web developer access to Plesk

Plesk is where you manage the files, databases, email and settings of your website. There are two ways to give someone access.

With a sub-account in the portal

Create a sub-account with the View domains permission. Your IT partner can then open Plesk with one click from the dashboard or the website's page, without a separate Plesk password. See opening Plesk from the customer portal. They get the same access as you, so every website and mailbox on your account. Signing in is protected by the portal's second step, and you remove access by switching the permission off or deleting the sub-account.

With a separate Plesk user

If someone should manage a single website, create a user in Plesk:

1. Open Plesk from the portal and click Users in the menu on the left.
2. Click Create User Account.
3. Enter the name and email address, and under User role choose the role that fits the job, for example WebMaster for someone who manages websites.
4. Under Access to subscriptions, choose the website this person may manage, or All for every website.
5. Enter a username and password, leave User is active ticked and click OK.

Your IT partner then signs in with that username and password at the address of your Plesk server. That is the start of the address in your browser bar when you open Plesk from the portal: your server name, ending in .space.ljpc.systems, followed by :8443. If Users is not in your menu, give access through a sub-account in the portal instead.

Anyone with Plesk access can change or delete anything on your website, email and databases. Give that access to someone you trust, and make sure you have a recent backup first, as described in backing up your website.

Editing or deleting a sub-account

• Edit: on the Sub-accounts tab, click Edit sub-account next to the user. Change the name, email address or permissions and click Save. Leave the password field empty to keep the current password.
• Second step: the 2FA column shows whether someone uses an authenticator app (2FA active). With No 2FA, that person confirms their sign-in with a passkey or the emailed code.
• Delete: when someone leaves, click Delete and confirm with Delete once more. That person can no longer sign in. Their tickets, with all replies, stay with the main account. Deleting is permanent.

For web agencies: access for your own clients

If you host your clients' websites with us, keep in mind that a sub-account sees every service on your account it has permission for. A sub-account with View domains therefore sees the domains and websites of all your clients. To give a client access to their own website only, create a Plesk user with access to that one subscription, as described above. With a reseller package, give your client their own customer login in Plesk instead, as explained in the Plesk reseller guide. For more on managing client websites, see reseller hosting: managing client websites.

Need a hand? Call us on +31 85 130 6429, email support@ljpc.nl or create a support ticket. We are happy to help.