How to set up email in the Samsung Email app

To set up your LJPc hosting email address in the Samsung Email app on a Galaxy phone or tablet, choose Manual setup and IMAP account, then enter ljpc.email as both the incoming and the outgoing server, with security type SSL on port 993 (incoming) and port 465 (outgoing). Your username is your full email address and your password is the password of that address. Below you will find the steps, the sync settings and quick fixes for the most common errors.

What you need

• Your full email address, for example name@yourcompany.com.
• The password of that email address. Lost it? Set a new one in the customer portal, as shown further down.
• Samsung's Email app. If it is not on your phone or tablet, install Samsung Email from the Galaxy Store or Google Play.

Tip: sign in to webmail at ljpc.email first. If that works, you know your password is right before you start on your phone.

How to set up email in the Samsung Email app

These steps apply to Galaxy phones and tablets. Menu and button names can differ slightly between models and One UI versions. Samsung describes the same route in its own Samsung Email guide.

1. Open the Email app. If the app already has an account, tap the menu (three lines) in the top left corner, then the gear icon (Settings) and Add account.
2. Choose Other as the account type, not Gmail, Outlook or Exchange.
3. Enter your full email address and your password.
4. Tap Manual setup, so you enter the right servers yourself in one go.
5. Choose IMAP account.
6. For the incoming server, enter your full email address as the username, your password, IMAP server ljpc.email, security type SSL and port 993. Leave the IMAP path prefix empty.
7. For the outgoing server, enter SMTP server ljpc.email, security type SSL and port 465. Keep Require authentication switched on, with the same email address and password.
8. Tap Sign in. The app checks your details and loads your inbox.

If the app then asks for permissions or for you to accept a privacy notice, confirm them. Your mail is now on your Galaxy.

Samsung Email settings at a glance

If you prefer a POP3 account, use POP3 server ljpc.email with SSL on port 995. We recommend IMAP: your mail stays on the server, so your phone, tablet, computer and webmail all show the same messages and folders. With POP3 your phone downloads the mail, and it may no longer show up on your other devices. Settings for other apps and devices are in set up your email on your phone, tablet and computer.

With LJPc hosting, every domain uses the same server name: ljpc.email, with a valid certificate. Your connection is routed to the server that holds your mailbox, and if our mail server goes down, a second server takes over automatically. You set up your phone once.

Why Samsung Email asks for a security type and port

For a well-known provider like Gmail, the app already knows the servers. For an address on your own domain, you fill them in yourself. The security type decides how your phone encrypts the connection, and the port is the number on which the server expects that connection. They belong together:

• SSL with port 993 (IMAP), 995 (POP3) or 465 (SMTP): the connection is encrypted from the very first moment.
• TLS with port 587 (SMTP): the connection starts unencrypted and switches to encryption straight away (STARTTLS).

Never choose None: your password and your mail would travel over the network unencrypted. Skip the options with Accept all certificates as well. Our certificate for ljpc.email is valid, so plain SSL works right away, and your phone checks on every connection that it is really talking to our server.

Add a second email account in Samsung Email

1. Open the Email app and tap the menu (three lines) in the top left corner.
2. Tap the gear icon (Settings) and then Add account.
3. Follow the steps above from step 2.

In the menu you then pick which inbox to show, or tap All accounts to see the mail of all your addresses in one list. To choose which address the app uses for new messages, open Settings, tap the three dots in the top right corner and set your default account.

Setting up email on a Samsung tablet

On a Galaxy Tab you use the same app and the same steps. You add an account per device: if your mail is already on your phone, add it again on your tablet. With IMAP both show the same mail, and whatever you read or delete on one device is read or deleted on the other.

Sync settings: how often and how far back

You manage sync per account: open the menu, tap the gear icon and then your account. There you will find, among other things:

• Email sync schedule: how often the app checks for new mail, for example as soon as it arrives or every 15 minutes;
• Peak schedule: a separate schedule for certain days and hours, for example more often during working hours;
• Email sync period: how far back the app downloads and shows your mail;
• which folders the app keeps in sync, and up to which size it downloads messages in one go.

Missing older emails on your phone? Choose a longer sync period, as Samsung also explains in missing old emails in the Samsung Email app. Your mail is not gone: with IMAP everything stays on the server. The magnifying glass in the app also searches older mail on the server, and webmail always shows all your messages. A longer period uses more storage and mobile data on your phone.

Samsung Email not working? Quick fixes

Changed your password? Update it in Samsung Email

You set a new password for your email address yourself in the customer portal:

1. Log in and choose Services and then Sites in the menu.
2. Click the site with the domain of your email address.
3. In the Email addresses block, click the key icon next to your address, enter a new password of at least 8 characters twice and click Save.

Then enter the new password in Samsung Email: open the menu, tap the gear icon, tap your account and choose Server settings. Do this on all your devices, so they keep fetching your mail.

Remove an account from Samsung Email

1. Open the menu, tap the gear icon and tap the account.
2. Tap Remove in the top right corner and confirm with Remove.

The account only disappears from this device. Your email address keeps existing and with IMAP your mail is still on the server. To close an address completely, use the customer portal as described in create an email address in the customer portal.

Block a sender on all your devices

To keep mail from a sender out of your inbox on your phone, tablet and computer at once, handle it on the server. In webmail, go to Settings and Filters and create a rule that moves mail from that sender to your Spam folder. Filters are explained in LJPc webmail: how to sign in and use it. With our premium spam filter, you manage blocked senders in the customer portal, see the LJPc premium spam filter.

Prefer another app?

Would you rather use the Gmail app, which is on almost every Android phone? The steps are in set up email in Gmail. On a device that is not yours, read your mail in webmail at ljpc.email, with nothing to set up.

Need a hand? Call +31 85 130 6429, send a message to support@ljpc.nl or create a support ticket.