Do I have to pay cancellation fees?

No, there are no cancellation fees. All LJPc subscriptions can be cancelled without additional costs.

Can I undo a cancellation?

Yes, as long as the end date of your subscription has not passed. Go to Financial > Subscriptions and click Reactivate next to the cancelled subscription.

What happens to my website if I cancel my hosting package?

Your website remains available until the end of the paid period. Make a backup before that date, as your files and databases will be removed afterwards.

What happens to my domain if I cancel the domain registration?

The domain remains registered until the expiry date. After that date, the domain will not be renewed and will eventually become available for registration by others.

Is there a notice period?

No, there is no notice period. You can cancel at any time. The subscription continues until the end of the current billing period.

Can I modify my package instead of cancelling?

Yes, you can upgrade or downgrade your hosting package. Check the article about changing your hosting package for more information.

Cancel a subscription through the customer portal

Learn how to cancel a subscription through the LJPc customer portal. Step-by-step guide, no cancellation fees and no notice period.

Want to cancel a subscription with LJPc? You can do this yourself through the customer portal. In this article, we explain step by step how to cancel a subscription, what happens afterwards, and how to undo a cancellation.

Which subscriptions can I cancel?

Through the customer portal, you can cancel all your active subscriptions. This includes:

Domain registrations (annual)
Hosting packages (monthly)
Dedicated servers (monthly)
Licenses such as LiteSpeed (monthly)
Premium spam filters (monthly)
Service contracts (monthly)

Step by step: cancel a subscription

Step 1: Log in to the customer portal

Go to the customer portal and log in with your email address and password.

Step 2: Go to Subscriptions

Open the menu and click on Financial. Then click on Subscriptions. You will see an overview of all your active subscriptions with the following information:

Name - the description of the subscription
Category - the type of service (Domains, Hosting, Servers, etc.)
Interval - monthly or annually
Start date - when the subscription started
Next payment - the date of the next invoice
Amount - the amount excluding VAT
Status - Active or Cancelled

You can use the search bar to quickly find a specific subscription. Search by domain name, package name, or category.

Step 3: Click Cancel

Click the Cancel button next to the subscription you want to end.

Step 4: Review the details

A confirmation window appears with the subscription details:

The name of the subscription
The billing interval (monthly or annually)
The amount including VAT
The end date: until when the subscription remains active

Step 5: Confirm the cancellation

Click the red Confirm cancellation button to proceed. If you change your mind, click Cancel to go back.

What happens after cancellation?

After cancelling, your subscription continues until the end of the current billing period. You keep access to the service until that date. No new invoices will be created for this subscription.

The subscription status changes from Active to Cancelled, and the "Next payment" column shows the end date with the text "Ends on".

Please note: Before cancelling a hosting package, always create a backup of your website first. After the subscription ends, your files and databases will be removed.

Undo a cancellation (reactivate)

Did you cancel a subscription by accident, or have you changed your mind? As long as the end date has not passed, you can reactivate the subscription:

Go to the customer portal > Financial > Subscriptions
Find the cancelled subscription (status: Cancelled)
Click the Reactivate button
The subscription will be set back to Active and billing resumes

No cancellation fees, no notice period

All LJPc subscriptions can be cancelled monthly or annually. There are no cancellation fees and no notice period. You can cancel at any time and your subscription continues until the end of the paid period.

Modify instead of cancel?

Would you rather adjust your package instead of cancelling? Check the article Change your hosting package for information about upgrading or downgrading your package.

Need help?

Not sure whether to cancel a subscription, or do you have questions about what happens to your data? Feel free to contact us. We are happy to help.