Manage your hosting account and invoices: a quick guide

As an LJPc hosting customer, you manage almost everything yourself in the customer portal at portal.ljpc.nl. You can manage your hosting account and invoices here at any time: update your details and password, view and download invoices, check your hosting packages and domains, and create support tickets. This article walks you through, step by step, how to manage your hosting account and view your invoices.

Managing your hosting account in the customer portal

The customer portal, or the LJPc portal for short, is your personal environment for everything to do with your services. You will find the main sections in the menu at the top, grouped into a few clear categories.

• Services: your hosting and domain names, servers, apps and your value pack.
• Financial: your invoices, subscriptions and quotes.
• Support: your support tickets and, for outages outside office hours, the emergency call.
• My account: your personal details, password, security and notifications. You open this through your name in the top right.

On the dashboard, the landing page after you sign in, you see your recent invoices, tickets, websites and domains at a glance.

Signing in to the customer portal

Signing in takes a few seconds. Have your email address and password ready.

1. Go to portal.ljpc.nl.
2. Enter your email address and password and click Sign in. You can tick Remember me, but only on your own device.
3. If you have set up two-factor authentication (2FA), enter the code from your authenticator app. You can also sign in with a passkey.

Forgotten your password? Click Forgot password and enter your email address. You will receive a reset link that lets you set a new password and sign in again.

Updating your account details and password

You manage your personal details and security under My account. Click your name in the top right and choose My account. The page is split into tabs.

Details

The Details tab holds your personal details (name, email address and phone number) and your company details (company name, Chamber of Commerce number, VAT number and address). Change whatever you need and click Save.

Is your address or email address no longer correct? Update it here, so your invoices and important messages reach the right place.

Password and security

On the Security tab you change your password: enter your current password, choose a new password and confirm it. This is also where you enable two-factor authentication (2FA).

You scan the QR code with an authenticator app and then enter an extra code each time you sign in. That makes your account far more resistant to misuse.

Sub-accounts and notifications

Do you work with several people? Under Sub-accounts you create extra users with their own permissions, so that your bookkeeper, for example, only sees the invoices. Under Notifications you set which email address receives messages about invoices, quotes and tickets.

Viewing and downloading invoices

All your invoices are under Financial, on the Invoices tab. For each invoice you see the number, the date, the due date, the amount and the status.

• Open: the invoice has been sent but not yet paid.
• Overdue: the due date has passed and the invoice is still open.
• Paid: the invoice has been settled.

Want to keep an invoice or forward it to your accountant? Click Download PDF. View details shows you the individual lines of an invoice. You pay an open invoice online straight away with the Pay button, or settle all open invoices at once with Pay all.

Please note: if invoices stay open for too long, access to your portal can be limited temporarily until the overdue invoices are paid. So pay your invoices on time to avoid interruptions.

Billing and payment: monthly or yearly

Your services run through subscriptions. Under Financial, on the Subscriptions tab, you see the interval you pay for each service: monthly, quarterly or yearly. You also see the start date, the next payment date and the amount.

You can pay in two ways. You pay each invoice online by hand, or you set up direct debit so that invoices are collected automatically. With direct debit, the amount is debited from your account around the due date and you no longer have to think about it.

You set up direct debit from the dashboard or the invoices page. To confirm your bank account, you make a one-time payment of 0.01 euro through your own bank. This verifies your IBAN automatically, so you never have to type in an account number. The collection then runs through the secure SEPA network, so you no longer have to keep an eye on it.

Checking your hosting packages, domains and websites

You will find an overview of your services under Services, at Hosting and domain names. Your domain names and websites are grouped together here.

• Click a domain for its details, such as the DNS settings and the expiry date of the registration.
• Click a website or hosting package for its details, the storage usage and, where applicable, a direct login to the Plesk control panel.
• If you have servers or apps, you will find them under Servers and Apps in the same menu.

That way you keep track of what you use and how long everything runs. Is a domain still with another provider and would you like to bring it to us? Then read how to transfer your domain to LJPc.

Changing or cancelling subscriptions

You manage your subscriptions under Financial, on the Subscriptions tab. If you want to change or cancel a subscription, you arrange that through a support ticket, so we can look at the best solution with you.

If self-service cancellation is enabled on your account, you will see a Cancel button next to the subscription. After you confirm, the subscription continues until the end of the period you have already paid for and then stops. As long as that end date has not been reached, you can undo the cancellation with Reactivate.

Ordering extra products

You order new products, such as extra web hosting, a new domain name or an extra website, on our website. Complete the order there, after which the order and its status appear in the portal.

For add-ons to an existing service or for custom work, it is best to create a support ticket. If you receive a quote from us, you will find it under Financial, on the Quotes tab, where you can review it and approve it.

Creating a support ticket

Do you have a question or are you stuck somewhere? Then create a support ticket under Support, at Tickets.

1. Click New ticket.
2. Enter a clear Subject.
3. Choose a Priority, from Lowest to Highest. Use Highest only for critical issues that require immediate attention.
4. Describe your question as fully as possible in the Description field. Add files if you like, such as a screenshot.
5. Click Submit. You are notified as soon as we reply, and you follow the conversation back in the portal.

Still stuck? Contact support at support@ljpc.nl or call 085 - 130 6429. You can also find all the ways to reach us on our contact page. We are happy to help.