Billing at LJPc hosting: payment methods and VAT

Want to understand how hosting billing works at LJPc? This article explains it calmly: which payment methods are available, how the billing cycle runs (monthly or yearly), how VAT is calculated on your invoice, and how to view, download and update your invoices and billing details in the customer portal. That way, you know exactly what to expect and keep your administration simple.

How billing works at LJPc hosting

At LJPc hosting, you pay for your services through a subscription. Every service, such as a web hosting package or a domain name, runs on a subscription with a fixed period and a fixed amount. At the start of each period, the system automatically creates an invoice.

You manage everything around your invoices yourself in the customer portal at portal.ljpc.nl, under the Financial menu. Invoices, payments and subscriptions are all kept together there, so you do not need separate accounting software. Want to know how to manage your account, password and details as well? Read the article on managing your hosting account and invoices.

Billing cycle: monthly, quarterly or yearly

How often you receive an invoice depends on the subscription behind a service. Every subscription has an interval: monthly, quarterly or yearly. At the start of each new period, you receive an invoice for that period.

• A web hosting package is billed monthly or yearly. It starts at 4.99 euro per month, excluding VAT, with no setup fees and cancellable monthly.
• Domain names are usually renewed once a year.

In the customer portal, the Subscriptions section shows the interval, the next payment date and the amount for each service. That way, you know in advance when the next invoice is due. If you choose yearly billing, you receive fewer invoices and pay for a whole year at once.

VAT on your invoice

In the Netherlands, the standard VAT rate of 21% applies to hosting and other digital services. Every invoice shows the amount both excluding and including VAT, with the VAT amount listed separately. In the portal overview, the Amount (incl. VAT) column shows the total including VAT by default.

Are you a business customer with a valid VAT number? In most cases, you can reclaim the VAT you pay as input tax from the Tax Administration, so VAT is not a real cost for you. In specific situations, a different rate may apply, for example when VAT is reverse-charged. If that applies to your situation, you will see it clearly on the invoice itself.

So check that your VAT number and company details in your account are correct, because they are used on every invoice.

Payment methods

You can pay your invoices in two ways: automatically by direct debit, or manually online, one invoice at a time. You arrange both in the customer portal.

Direct debit (SEPA)

With direct debit, you no longer have to think about it: your invoices are collected from your account automatically around the due date. You enable direct debit once in the customer portal, under Financial and then Invoices, using the direct debit button.

To confirm your bank account, you make a one-time payment of 0.01 euro through your own bank. Your IBAN is verified automatically, so you never have to type in your account number. After that, new invoices are collected automatically. Direct debit applies to invoices up to 1,000 euro including VAT. If a higher amount is outstanding, you pay that invoice yourself.

Good to know: with a SEPA direct debit, your own bank gives you up to eight weeks to reverse a collection without stating a reason.

Paying online yourself

Prefer to pay per invoice? For an outstanding invoice, use the Pay button, or Pay all to settle every outstanding invoice at once. You pay online through a secure payment link with the usual online payment methods. As soon as the payment comes in, the invoice gets the status Paid.

Viewing and downloading your invoices

All your invoices are in the customer portal. Here is how to view and download them:

1. Log in to the customer portal at portal.ljpc.nl.
2. Open the Invoices section in the Financial menu.
3. Review the overview with the columns Number, Date, Description, Due date, Amount (incl. VAT), Status and Actions.
4. Click View details on an invoice to see the lines and the total, or Download PDF to save the invoice as a PDF.
5. Use the search field to quickly find an invoice by number or description.

Next to the Invoices tab, you will find the Pro forma tab. It lists the items that will be included in your next invoice. A pro forma is a provisional overview of your next invoice and not yet a final invoice. Every final invoice has the status Open, Overdue or Paid, so you can see at a glance what still needs to be paid.

Updating your billing details

Are your company name, address or VAT number no longer correct? Update them yourself, so new invoices are right straight away:

1. Log in to the customer portal and open the My account page from your profile menu.
2. Go to the Details tab.
3. Under Company details, update the fields, such as Company name, Chamber of Commerce number, VAT number, street, postcode and town.
4. Click Save.

Do you want invoices to go to a different email address? You set that on the Notifications tab, where you choose which email address receives messages about invoices and quotes. Please note: details that are already on a sent invoice do not change retroactively. Is something wrong on an existing invoice? Then contact support.

Due date and paying late

Every invoice has a due date: the date by which the payment must be received. If you pay by direct debit, the amount is collected around that date and you do not have to do anything yourself.

If an invoice remains outstanding after the due date, it gets the status Overdue and you see a notice in the portal. If the payment is delayed further, access to some sections, such as managing your servers, hosting and domains, can be temporarily restricted until the invoice is paid. Your dashboard, your invoices and creating a ticket always remain available, so you can pay or get in touch right away. Direct debit prevents this kind of interruption.

Common situations

Still stuck, or do you have a question about a specific invoice? Contact support at support@ljpc.nl or 085 - 130 6429. We are happy to help.